Refund & Return Policy

At JIKKE INFORMATIK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Policy

  • Eligibility for Refund:
    Refunds are available for items returned in their original condition, unused, and in the original packaging with all tags and accessories.
  • Timeframe:
    Refund requests must be made within 7 days of purchase.
  • Processing Time:
    Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days via the original method of payment.

2. Return Policy

  • Eligibility for Returns:
    Products can be returned if they arrive damaged, defective, or incorrect. Returns must be initiated within 7 days of receipt.
  • Return Process:
    To initiate a return, contact us via email with your proof of purchase and a description of the issue. Once approved, the item must be shipped back to our address within 14 days.

3. Non-Refundable/Non-Returnable Items

  • Software licenses, opened electronics, and items damaged due to misuse are not eligible for returns or refunds.

4. Contact Us for Refunds/Returns

If you need to request a refund or return, please reach out to us at:

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

6. Exchange Policy

  • Exchanges are available for defective or damaged items. To request an exchange, email us within 7 days of receiving the product.

For any additional questions or concerns, feel free to contact us at the provided email addresses.